Cancellation and Refund Policies Cancellations by the client:
Cancellation more than 45 days in advance: If you decide to cancel your trip at least 45 days in advance of the tour start date, we will refund 100% of the total tour cost, less any cancellation processing fees (Hotels, vehicles, etc.)
Cancellation between 31 and 44 days in advance: If you decide to cancel your trip between 31 and 44 days before the tour start date, we will refund 50% of the total tour cost, less any cancellation processing fee. (Hotels, vehicles, etc.)
Cancellation less than 30 days in advance: Unfortunately, we cannot offer refunds for cancellations made less than 30 days in advance of the tour start date, as we have incurred operating and booking costs that cannot be recovered, although you will be able to reschedule according to availability of dates.
Cancellations by the tour operator:
In the rare event that Ecuador Surf Adventure cancels the tour due to unforeseen circumstances or insufficient registrations, we will offer you the option to reschedule your trip for a later date.
Changes to tour dates:
We understand that sometimes there may be changes to your travel plans. If you wish to change your tour dates at least 15 days in advance of the original start date, we will do our best to accommodate your request without additional charges, subject to availability.
Cancellation or change request procedure: All cancellation, rescheduling or change requests must be made in writing and sent by email to moreira.zambrano@gmail.com
Cancellation processing fees, if any, will be deducted from the applicable refund. Refunds will be processed within 15 business days of receiving a valid cancellation request. It is important to remember that these policies are general and may vary depending on the tour operator and type of tour.
We recommend that you carefully read the specific terms and conditions of your reservation before confirming it.
If you have any questions or need more information, do not hesitate to contact us at moreira.zambrano@gmail.com We're here to help you have the best travel experience possible.
We hope you enjoy your adventure with us!